Vita Market

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 6–12 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

How long does shipping take?

Domestic shipping takes 2–5 business days. International shipping may take up to 14 days.

Do you offer free shipping?

Yes, free shipping is available on orders above ₺500 within Turkey.

Can I change my shipping address after placing an order?

Please contact us immediately if you need to change your address. Once shipped, changes may not be possible.
Payment Information

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers.

Is it safe to enter my credit card information?

Yes, we use SSL encryption and secure gateways to process all payments safely.
Returns & Exchanges

What is your return policy?

You may return items within 14 days in their original condition for a full refund.

How do I request a return?

Contact our support team with your order number and reason for return. We'll guide you through the process.

Are any items non-returnable?

Yes, food products, personalized items, and final sale products cannot be returned.

When will I get my refund?

Refunds are processed within 5–7 business days after we receive and inspect your returned item.

Frequently Asked Questions